FAQ

Frequently Asked Questions

CAN I CHANGE MY BILLING OR SHIPPING INFORMATION?

Once your order is placed, billing or shipping address changes are not guaranteed.
However, if your order has not yet been dispatched, we may still be able to update the address.
Please contact our Customer Service Team as soon as possible at contact@zamanfancy.com to request the change.

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

We accept the following payment methods:

  • VISA

  • Mastercard

  • American Express

  • Discover Card

HOW DO I KNOW IF MY PAYMENT HAS BEEN RECEIVED?

You will receive an order confirmation email after we have received your payment.
You can also log in to your account at www.zamanfancy.com to check your order status.
If the payment is complete, your order status will display as "Processing."

DO YOU PROVIDE AN INVOICE?

Yes, we do.
Once your payment has been confirmed, an invoice will be sent to your email automatically.

HOW CAN I FIND OUT ABOUT SHIPPING CHARGES?

Shipping is free within the UK.
For more details, please visit our Shipping Policy page.

CAN I SEND MY ORDER AS A GIFT TO ANOTHER ADDRESS?

Yes, absolutely.
We can ship your order to a different address than your billing address.
Make sure to enter the recipient's address at checkout.

HOW CAN I TRACK MY SHIPMENT?

Once your order has shipped, you will receive a shipping confirmation email with a tracking number within 24–48 hours.
Use this number to track your shipment online via the courier’s website.

HOW DO I KNOW IF MY ORDER HAS BEEN SHIPPED?

Once your order has been dispatched, we will send you a confirmation email that includes your tracking number.
Please note: It may take 1–2 business days for tracking information to appear in the courier’s system.

WHERE IS MY CONFIRMATION EMAIL?

If you haven’t received a confirmation email:

  • Check your Spam or Junk folder

  • Make sure you entered the correct email address at checkout
    If you still can't find it, contact our Support Team at contact@zamanfancy.com — we’re happy to help!

Need further assistance? Contact us at:
📧 Email: contact@zamanfancy.com
🕘 Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (UK Time)